What you’ll take away.
- Describe user goal and service boundary
- Write neutral test tasks
- Record friction systematically
Your training in detail
- Who is it for?
- Municipal departments, data offices, procurement and digital service teams.
- Prerequisites
- Basic spreadsheet skills; synthetic practice data only.
- Format & planning
- Scope and dates by arrangement
Agenda: from understanding to application
Our independently developed agenda proposal. Focus areas, lab environment and scope are agreed before booking.
Describe user goal and service boundary
Write neutral test tasks
Record friction systematically
Prioritise findings
Plan a follow-up measure
Using synthetic data, work through “Improving digital public services from the user perspective”. Create the stated deliverable, label assumptions and explain open review items.
Exams, licences & credentials
Independent NextNowa workshop with no government qualification, external examination or professional licence.
Vendor references & review date
Sources checked on 2026-10-23. These sources describe the technology or external exam requirements. They do not imply a partnership with NextNowa.
Your learning content
These objectives describe the training topic. The specific syllabus, duration, dates, trainer and price are agreed before booking.