After the course you can argue which processes agents should take over in an organisation and design a matching architecture from Dynamics 365, Copilot Studio, Microsoft 365 Copilot and Microsoft Foundry. You work out costs and benefits, define testing, monitoring and ALM, and build in security and governance from the start. The focus is on decisions and trade-offs rather than individual configuration steps. The course suits experienced architects, senior consultants and technical leads who are responsible for AI agents across the business and want to prepare for exam AB-100.
What you’ll take away.
- Assess where agents can usefully take on tasks, analysis or decisions in a business process, and judge the data available for grounding
- Design multi-agent solutions with Microsoft 365 Copilot, Copilot Studio and Microsoft Foundry, and decide whether to build, buy or extend
- Build and defend an ROI analysis, including total cost of ownership, for an AI solution
- Define the test strategy, monitoring and ALM for agents, models and AI features in Dynamics 365
- Build security, governance and responsible AI, including defences against prompt manipulation, into the architecture
Your training in detail
- Who is it for?
- Solution and enterprise architects, senior functional or technical consultants working with Dynamics 365, Power Platform or Azure AI, and technical leads bringing agents and Copilot features into business processes.
- Prerequisites
- You have practical experience with Microsoft business applications, cloud fundamentals and solution architecture. For the Expert credential, Microsoft also requires one associate certification from a fixed list, such as PL-200, PL-400, MB-230, AB-620 or AI-103.
- Format & planning
- Standard length: 3 training days. A different length can be arranged for companies.
Agenda: from understanding to application
Our independently developed agenda proposal. Focus areas, lab environment and scope are agreed before booking.
Analysing requirements: where agents fit, and data quality and availability for grounding
AI strategy: the Cloud Adoption Framework adoption process, a centre of excellence, prompt libraries and guidelines
Costs and benefits: ROI criteria, total cost of ownership, build-buy-extend and model routing
Designing agents: task, autonomous and prompt-and-response agents, topics, MCP and computer use in Copilot Studio
Orchestrating prebuilt agents and Copilot in Dynamics 365 for sales, service, finance and supply chain
Operations: reading telemetry, testing agents and planning ALM for agents, connectors and custom models
Security and governance: access control for grounding data, data residency, audit trails and responsible AI
For a fictional retail company you design an agent architecture from customer request to invoice: agent roles, data sources, permissions, ROI assumptions and an ALM concept. You then present your decisions and trade-offs and let the group challenge them.
Exams, licences & credentials
The course prepares you for exam AB-100, which leads to Microsoft Certified: Agentic AI Business Solutions Architect Expert, provided you also hold one of the required associate certifications. Microsoft has announced an update to the exam content; the current study guide is what counts. The exam and its fee are included only if the offer explicitly confirms this. Any certificate is issued by Microsoft. This is not an official Microsoft course unless the offer states otherwise.
Vendor references & review date
Sources checked on 2026-11-10. These sources describe the technology or external exam requirements. They do not imply a partnership with NextNowa.
Your learning content
These objectives describe the training topic. The specific syllabus, dates and trainer are agreed before booking; the written offer is binding.
Frequently asked questions
Is passing AB-100 enough for the Expert credential?
No. Microsoft also requires one associate certification from a defined list, for example PL-200, PL-400, MB-230, AB-210 or AI-103.
Will I learn to configure agents step by step?
Only in passing. The focus is on architecture decisions, cost, governance and lifecycle. Configuration details appear where they help explain a design decision.
Does AB-100 Agentic AI Business Solutions Architect: planning and designing agent-based business solutions include a certificate?
The course prepares you for exam AB-100, which leads to Microsoft Certified: Agentic AI Business Solutions Architect Expert, provided you also hold one of the required associate certifications. Microsoft has announced an update to the exam content; the current study guide is what counts. The exam and its fee are included only if the offer explicitly confirms this. Any certificate is issued by Microsoft. This is not an official Microsoft course unless the offer states otherwise.