After the course you can plan Microsoft Teams telephony from the numbering plan through to PSTN connectivity, set up Direct Routing, auto attendants and call queues, and make sure emergency calls pass on the correct location. You will run meetings, webinars and town halls with suitable policies and manage Teams Rooms and desk phones through the admin centre and the Pro Management portal. The course suits you if you already administer Teams and are taking on voice and meeting-room responsibilities, or if you want to prepare for exam MS-721.
What you’ll take away.
- Plan Teams telephony: licences, PSTN connectivity through Calling Plan, Operator Connect or Direct Routing, and phone numbers
- Configure dial plans, calling policies, auto attendants and call queues
- Set up and test dynamic emergency calling with locations and the Location Information Service
- Run meetings, audio conferencing, webinars and town halls with suitable policies
- Deploy, monitor and troubleshoot Teams Rooms on Windows and Android and other shared devices
Your training in detail
- Who is it for?
- Administrators, telephony and unified communications specialists, and AV staff who look after Teams Phone, meeting rooms and Teams devices in their organisation.
- Prerequisites
- You already administer Microsoft Teams day to day, understand the basics of networking, SIP and telephony, and have some experience with PowerShell and Microsoft Entra ID.
- Format & planning
- Standard length: 4 training days. A different length can be arranged for companies.
Agenda: from understanding to application
Our independently developed agenda proposal. Focus areas, lab environment and scope are agreed before booking.
Preparing the network for Teams: Network Planner, QoS, roaming policies and Call Quality Dashboard
Planning Teams Phone: licences, number porting, Shared Calling and choosing PSTN connectivity
Direct Routing: connecting the SBC, PSTN usages, voice routes, translation rules and troubleshooting
Auto attendants, call queues, resource accounts, callback and the Queues app
Emergency calling, calling features such as delegation and group pickup, and assigning policies with PowerShell
Meetings, audio conferencing, webinars and town halls, including eCDN and Teams Premium
Teams Rooms and devices: Pro Management portal, Intune requirements, SIP Gateway, BYOD spaces and bookable desks
For a fictional site you build a number layout with an auto attendant, a call queue and an emergency location, then check a Teams Rooms device in the admin centre for health and update status.
Exams, licences & credentials
The course prepares you for Microsoft exam MS-721, which leads to the Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate certification. The exam and its fee are included only if the offer confirms this. Microsoft issues the certificate. This is not an official Microsoft course unless the offer states otherwise.
Vendor references & review date
Sources checked on 2026-11-10. These sources describe the technology or external exam requirements. They do not imply a partnership with NextNowa.
Your learning content
These objectives describe the training topic. The specific syllabus, dates and trainer are agreed before booking; the written offer is binding.
Frequently asked questions
How does MS-721 differ from MS-700?
MS-700 covers general Teams administration. MS-721 goes deep into telephony, Direct Routing, emergency calling, meeting formats and Teams devices.
How long is the certification valid?
Microsoft sets a yearly renewal, which you complete through a free online assessment on Microsoft Learn.
Do I need my own telephony hardware?
Not to follow the content. Telephony and devices are configured in the Teams admin centre and with PowerShell, and SBC topics can be followed using sample configurations. The specific offer states which lab environment is provided.
Does MS-721 Collaboration Communications Systems Engineer: Teams Phone, meetings and Teams Rooms include a certificate?
The course prepares you for Microsoft exam MS-721, which leads to the Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate certification. The exam and its fee are included only if the offer confirms this. Microsoft issues the certificate. This is not an official Microsoft course unless the offer states otherwise.