After this course you can use the terms and models of ITIL Version 5 with confidence and relate them to services in your own environment. You explain the Value System, use the four dimensions as a checklist and recognise value streams from design through to support. You also train specifically for the closed-book exam. The course suits you if you are new to ITIL, work in IT operations or product ownership, or want your team to share the same vocabulary.
What you’ll take away.
- Use the core terms of digital product and service management with confidence
- Explain the ITIL Value System and its components
- Apply the four dimensions to a service
- Identify value streams and apply continual improvement
Your training in detail
- Who is it for?
- IT service managers, product owners, service owners, IT project managers and anyone new to ITIL or needing a shared language for services in their team.
- Prerequisites
- PeopleCert lists no prerequisites. If you already hold ITIL 4 Foundation, also look at the shorter ITIL Foundation Bridge (Version 5) exam.
- Format & planning
- Standard length: 2 training days. A different length can be arranged for companies.
Agenda: from understanding to application
Our independently developed agenda proposal. Focus areas, lab environment and scope are agreed before booking.
Creating value together: outcomes, costs, risks, experience and sustainability
The four dimensions of product and service management
The ITIL Value System and the guiding principles
The lifecycle from discovery and design to operation and support
Management practices and their practice guides
Value streams and continual improvement
Exam practice with sample questions
You map the value stream for a typical IT service, such as provisioning a new workstation, and mark two places where waiting or rework could be reduced.
Exams, licences & credentials
This course prepares you for the ITIL Foundation (Version 5) exam. The exam and its fees are included only if your offer confirms this. The certificate comes from PeopleCert. This is not an official PeopleCert course unless the offer says so.
Vendor references & review date
Sources checked on 2026-11-04. These sources describe the technology or external exam requirements. They do not imply a partnership with NextNowa.
Your learning content
These objectives describe the training topic. The specific syllabus, dates and trainer are agreed before booking; the written offer is binding.
Frequently asked questions
What is the exam like?
PeopleCert lists 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark. English and German are among the languages offered.
How long is the certificate valid?
It must be renewed every three years, with 60 CPD points or a pass in another exam from the same product suite.
Does ITIL Foundation (Version 5): an introduction to digital product and service management include a certificate?
This course prepares you for the ITIL Foundation (Version 5) exam. The exam and its fees are included only if your offer confirms this. The certificate comes from PeopleCert. This is not an official PeopleCert course unless the offer says so.