What you’ll take away.
- Explain key ServiceNow concepts and components in their relevant context.
- Work through a representative task with a structured approach and suitable tools.
- Record outcomes, risks and sensible next steps clearly.
Your training in detail
- Who is it for?
- Project, product, process and IT service teams, plus specialists working between business and technology.
- Prerequisites
- Foundational IT knowledge and some practical exposure to the subject. Specific prerequisites depend on the learning goal.
- Format & planning
- Indicative range: 2 to 4 learning days, depending on prior experience, desired depth and practical scope. Duration is set only after discussing requirements.
Agenda: from understanding to application
Our independently developed agenda proposal. Focus areas, lab environment and scope are agreed before booking.
Clarify outcomes, stakeholders, roles and decision boundaries: Configuring and administering the ServiceNow platform
Structure requirements, work packages or the backlog transparently: Configuring and administering the ServiceNow platform
Apply planning and collaboration to a case scenario: Configuring and administering the ServiceNow platform
Make risks, dependencies and progress visible: Configuring and administering the ServiceNow platform
Run a retrospective and agree specific improvements: Configuring and administering the ServiceNow platform
Practical exercise: analyze a bounded scenario in “Configuring and administering the ServiceNow platform”, implement or outline a suitable approach, and document decisions and limitations.
Exams, licences & credentials
This topic does not promise official training, exam preparation, exam eligibility, certification or partner status. Check certifications and exam requirements directly with the relevant vendor.
Vendor references & review date
Sources checked on 2026-09-29. These sources describe the technology or external exam requirements. They do not imply a partnership with NextNowa.
Your learning content
These objectives describe the training topic. The specific syllabus, duration, dates, trainer and price are agreed before booking.