Courses on IT service management, SAP, Salesforce and spreadsheets in everyday work. Compare topics and role fit, then enquire about training.
IT business skills includes courses on business software and IT processes used daily by departments. The topics suit staff in purchasing, sales, finance and production, service desk teams and career changers into business IT roles. If you organise IT services, choose “IT service management & ITIL”. For enterprise software, “SAP fundamentals” fits, and for customer management “Salesforce fundamentals”. Decide by your department and the software in use. Vendor names refer to technologies and imply no partnership. Prerequisites, scope and dates are confirmed on enquiry.
ITIL training for IT service management: understand value, processes and roles and apply incident, change and continual improvement in practice.
SAP fundamentals training: understand business processes from purchasing to invoice, navigate the system confidently and place master data and documents.
SAP Finance training for business users: operate finance processes, master data and reporting in SAP Finance with confidence and apply them day to day.
Salesforce fundamentals for beginners: model CRM processes, keep data clean and build reports and dashboards for sales and service teams.
Organise a shared project overview with traceable inputs and analysis. Separate source data from results and test whether different team members can use the spreadsheet consistently.
Explore procurement and inventory workflows from a purchase request to a goods movement. In the workshop, map an end-to-end case, identify related documents, and record stock changes in a traceable way.
Examine the sales process from customer order to billing and connect delivery and document steps. Use an original case to identify statuses, open items, and handoffs between sales and logistics.
Connect planned demand, material availability, and work centers into a coherent production plan. The workshop shows how planning assumptions affect constraints and what information is missing for a sound response.
Structure quality inspections from inspection need through usage decision. With an original scenario, relate inspection lots, characteristics, and results, and practice documenting deviations clearly.
Explore maintenance from a fault notification through order planning to technical completion. Practice connecting priorities, resources, and documentation transparently in a fictional asset case.
Explore warehouse workflows from inbound delivery and putaway through picking and shipping. Trace warehouse tasks, stock locations, and exceptions in an original scenario and identify practical resolution steps.
Map recruiting requirements, application stages, and handoffs in a fair, documented process. An original case explores status changes, roles, and consistent communication from requisition to hire.
Explore core employee data, organizational assignment, and changes across common HR events. Document data ownership, checks, and downstream effects through a fictional case.
Learn to structure procurement from request through supplier decision transparently. An original case shows how criteria, quotation information, collaboration, and traceable documentation fit together.
Connect demand, supply, and inventory assumptions in an aligned planning scenario. Practice presenting versions, measures, and trade-offs clearly so teams can discuss variances and decisions together.
Navigate the SAP Fiori interface and complete common role-based tasks. This workshop covers navigation, lists, filters, statuses, and notifications with neutral examples, including how to communicate results and open items clearly.
Make application integration scenarios understandable through a clear message flow. Classify source, target, mapping, and error handling, then develop a checklist to help teams narrow down interface questions.
MS-102 course for Microsoft 365 admins: tenants and roles, hybrid identities, secure access, Defender XDR threats and Purview data policies.
MD-102 training on Intune: enrol devices, deploy Windows, distribute apps, control updates and improve operations with reports and remote actions.
Design and improve services: clarify stakeholders and roles, structure requirements and agree improvements for existing services together.
Handle incidents and problems in IT operations: clarify roles, prioritise disruptions, analyse root causes and make improvements stick.
Steer digital products and services across their lifecycle: align goals, priorities, dependencies and value with your stakeholders.
Elicit and document requirements: run interviews and workshops, write user stories and agree requirements in a form everyone understands.
Analyse and improve business processes: capture current workflows, find bottlenecks and agree improvements with the people involved.