After the course you can steer AI initiatives so that value, risk and accountability fit together: classify AI use cases with the ITIL AI Capability Model, derive controls and responsibilities from it, assess your governance maturity with the Improvement Model, and understand how regulation affects your policies. It suits you if you lead AI projects, work in governance, risk and compliance, or bring AI into workflows as a product or service manager.
What you’ll take away.
- Weigh the benefits and risks of AI in products, services and decisions
- Use the ITIL AI Capability Model to determine governance requirements and tailor controls
- Assess and develop AI governance maturity with the ITIL AI Governance Improvement Model
- Understand how regulation and other frameworks shape AI governance
Your training in detail
- Who is it for?
- People leading AI initiatives, product and service managers, professionals in operations, governance, risk and compliance, and leaders who decide how AI is used.
- Prerequisites
- PeopleCert sets no formal prerequisites. A basic grasp of AI and service management makes it easier to get started.
- Format & planning
- Standard length: 3 training days. A different length can be arranged for companies.
Agenda: from understanding to application
Our independently developed agenda proposal. Focus areas, lab environment and scope are agreed before booking.
ITIL, AI fundamentals and the language of AI governance
AI benefits and risks: innovation, trust and accountability
AI in the organisation: effects on products, services, operations and decisions
Good AI governance and how maturity develops
The ITIL AI Capability Model and the ITIL AI Governance Improvement Model
Regulation and how it fits with other frameworks
Exam practice with sample questions
A company wants to use AI to triage service tickets. You use the Capability Model to set the risk profile, define controls and responsibilities, and plan the next steps with the Improvement Model.
Exams, licences & credentials
The course prepares you for the PeopleCert ITIL AI Governance (Version 5) exam (40 questions, 90 minutes, open book). The exam and its fees are included only if the offer explicitly confirms this. The certificate is issued by PeopleCert. It is an official course only if the offer says so.
Vendor references & review date
Sources checked on 2026-11-10. These sources describe the technology or external exam requirements. They do not imply a partnership with NextNowa.
Your learning content
These objectives describe the training topic. The specific syllabus, dates and trainer are agreed before booking; the written offer is binding.
Frequently asked questions
Do I need ITIL Foundation for AI Governance?
No. PeopleCert requires no prior qualification. ITIL AI Governance is an extension module of ITIL (Version 5) and is not tied to any designation.
What is the exam like?
According to PeopleCert it has 40 multiple-choice questions in 90 minutes, it is open book, and you need 70 per cent to pass.
Does ITIL AI Governance (Version 5): governing AI responsibly include a certificate?
The course prepares you for the PeopleCert ITIL AI Governance (Version 5) exam (40 questions, 90 minutes, open book). The exam and its fees are included only if the offer explicitly confirms this. The certificate is issued by PeopleCert. It is an official course only if the offer says so.