After the course you can develop strategies for digital products and services and carry them through so that they actually deliver value. You work with the ITIL Strategy Management Model, make decisions with incomplete information, align the operating model with your goals and take risk, sustainability and AI governance into account. The course suits strategy and portfolio leads, architects and IT leaders with ITIL basics who are preparing for the ITIL Strategy (Version 5) exam.
What you’ll take away.
- Apply the ITIL Strategy Management Model to developing and implementing strategy
- Weigh strategic options in complex, uncertain situations
- Align operating model and strategy
- Translate strategic goals into initiatives with measurable value
- Build governance, risk, sustainability and AI governance into strategic decisions
Your training in detail
- Who is it for?
- Strategy and portfolio managers, enterprise and business architects, IT directors and executives who align technology investment with business goals.
- Prerequisites
- You need an ITIL 4 certification, ITIL Foundation (Version 5) or ITIL Foundation Bridge (Version 5). PeopleCert requires one of these before you can sit the exam.
- Format & planning
- Standard length: 3 training days. A different length can be arranged for companies.
Agenda: from understanding to application
Our independently developed agenda proposal. Focus areas, lab environment and scope are agreed before booking.
Key ITIL Strategy concepts
Strategy in digital and AI-driven environments
Developing strategy: observe, orient, decide, plan
Implementing strategy: plan, execute, synthesise, reflect
Operating models and strategic alignment
Deciding under uncertainty; capabilities and leadership
Governance, risk, sustainability and AI governance; exam practice
For a fictional company that wants to bring AI into its customer services, you develop a strategy: starting point, options, decision, effects on the operating model and two concrete initiatives with measures.
Exams, licences & credentials
The course prepares you for the PeopleCert ITIL Strategy (Version 5) exam (40 multiple-choice questions, 90 minutes, open book, 70 per cent pass mark). The exam and its fees are included only if the offer confirms this explicitly. Any certificate is issued by PeopleCert. PeopleCert releases results only with proof of training from an accredited training organisation or of its official eLearning. Whether the offer includes that proof, and whether this is an official vendor course, is stated in the individual offer.
Vendor references & review date
Sources checked on 2026-11-10. These sources describe the technology or external exam requirements. They do not imply a partnership with NextNowa.
Your learning content
These objectives describe the training topic. The specific syllabus, dates and trainer are agreed before booking; the written offer is binding.
Frequently asked questions
What does ITIL Strategy count towards?
According to PeopleCert, together with ITIL Foundation and ITIL Transformation it forms the route to ITIL Strategic Leader.
What is the exam format?
40 multiple-choice questions in 90 minutes, open book, 70 per cent pass mark.
Does ITIL Strategy (Version 5): strategy for digital products and services include a certificate?
The course prepares you for the PeopleCert ITIL Strategy (Version 5) exam (40 multiple-choice questions, 90 minutes, open book, 70 per cent pass mark). The exam and its fees are included only if the offer confirms this explicitly. Any certificate is issued by PeopleCert. PeopleCert releases results only with proof of training from an accredited training organisation or of its official eLearning. Whether the offer includes that proof, and whether this is an official vendor course, is stated in the individual offer.