After the course you can plan, steer and evaluate change to digital products and services in a structured way. You use the ITIL Transformation Model, pick an approach that fits the situation, set up proportionate governance and measure progress with value stream mapping, OKRs and the ITIL Maturity Model. You can also give a well-founded answer on how ready your organisation is for AI. The course is aimed at transformation, change and improvement leads with ITIL basics who are working towards the ITIL Transformation (Version 5) exam.
What you’ll take away.
- Apply the layers, stages and steps of the ITIL Transformation Model
- Choose a suitable transformation approach for complex or chaotic situations
- Set up governance that supports change while leaving room to adapt
- Measure progress with value stream mapping, OKRs and the ITIL Maturity Model
- Use the ITIL AI Capability Model to assess how ready an organisation is for AI
Your training in detail
- Who is it for?
- Digital transformation managers, change managers, service improvement managers, product and experience leads and IT leaders who run or support change initiatives.
- Prerequisites
- You need an ITIL 4 certification, ITIL Foundation (Version 5) or ITIL Foundation Bridge (Version 5). PeopleCert requires one of these before you can sit the exam.
- Format & planning
- Standard length: 3 training days. A different length can be arranged for companies.
Agenda: from understanding to application
Our independently developed agenda proposal. Focus areas, lab environment and scope are agreed before booking.
How change, value, the lifecycle and the ITIL Value System connect
Transformation approaches for different situations
The ITIL Transformation Model: governance, positioning, execution, learning
Initiating, governing and executing initiatives
Measuring progress and embedding learning
Tools: value stream mapping, OKRs, ITIL Maturity Model
ITIL AI Capability Model and AI governance; exam practice
You plan the introduction of an AI-supported service desk as a transformation initiative: starting maturity, governance, OKRs for the first quarters and points where the team deliberately pauses and adjusts course.
Exams, licences & credentials
The course prepares you for the PeopleCert ITIL Transformation (Version 5) exam (40 multiple-choice questions, 90 minutes, open book, 70 per cent pass mark). The exam and its fees are included only if the offer confirms this explicitly. Any certificate is issued by PeopleCert. PeopleCert releases results only with proof of training from an accredited training organisation or of its official eLearning. Whether the offer includes that proof, and whether this is an official vendor course, is stated in the individual offer.
Vendor references & review date
Sources checked on 2026-11-10. These sources describe the technology or external exam requirements. They do not imply a partnership with NextNowa.
Your learning content
These objectives describe the training topic. The specific syllabus, dates and trainer are agreed before booking; the written offer is binding.
Frequently asked questions
Why does Transformation matter for several designations?
According to PeopleCert, ITIL Transformation is part of the route to both ITIL Managing Professional and ITIL Strategic Leader.
What is the exam format?
40 multiple-choice questions in 90 minutes, open book, 70 per cent pass mark.
Does ITIL Transformation (Version 5): leading change in digital organisations include a certificate?
The course prepares you for the PeopleCert ITIL Transformation (Version 5) exam (40 multiple-choice questions, 90 minutes, open book, 70 per cent pass mark). The exam and its fees are included only if the offer confirms this explicitly. Any certificate is issued by PeopleCert. PeopleCert releases results only with proof of training from an accredited training organisation or of its official eLearning. Whether the offer includes that proof, and whether this is an official vendor course, is stated in the individual offer.