After the course you will see services as one continuous value stream: plan how demand turns into new or changed services, how they go live and how support works, without hand-offs between teams becoming a bottleneck. You will set meaningful metrics, spot where automation helps and strengthen collaboration across departments. It suits you if you work in service management, operations or development and already hold ITIL 4 Foundation.
What you’ll take away.
- Plan and improve value streams for creating, delivering and supporting services
- Foster a service-oriented culture and collaboration between teams
- Define service quality metrics and use them to drive improvement
- Judge where automation and tools make sense in service work
Your training in detail
- Who is it for?
- IT professionals in service management, operations, development and support who are responsible for services end to end and are working towards ITIL 4 Managing Professional.
- Prerequisites
- PeopleCert requires an ITIL v3 certificate, ITIL 4 Foundation or the ITIL 4 Managing Professional Certificate.
- Format & planning
- Standard length: 3 training days. A different length can be arranged for companies.
Agenda: from understanding to application
Our independently developed agenda proposal. Focus areas, lab environment and scope are agreed before booking.
Teams, organisational structure and culture in service management
Information and technology: integration, data sharing, automation
Modelling value streams: from demand to a live service
Value streams for new services and for user support
Prioritising work, managing capacity and involving suppliers
Exam practice with sample questions
Using an internal IT service as an example, you map the value stream from request to resolution, mark waiting times and hand-offs, and propose two improvements together with a suitable metric.
Exams, licences & credentials
The course prepares you for the PeopleCert ITIL 4 Specialist: Create, Deliver and Support exam (40 questions, 90 minutes, closed book). The exam and its fees are included only if the offer explicitly confirms this. PeopleCert releases results only with proof of training from an accredited training organisation or the official ITIL eLearning, so check before booking whether the offer covers this proof. The certificate is issued by PeopleCert. It is an official course only if the offer says so.
Vendor references & review date
Sources checked on 2026-11-10. These sources describe the technology or external exam requirements. They do not imply a partnership with NextNowa.
Your learning content
These objectives describe the training topic. The specific syllabus, dates and trainer are agreed before booking; the written offer is binding.
Frequently asked questions
Which designation does CDS count towards?
CDS is one of the modules for ITIL 4 Managing Professional, together with Drive Stakeholder Value, High-Velocity IT and Direct, Plan and Improve.
Is an ITIL 4 module still worth it now that ITIL (Version 5) exists?
PeopleCert is running ITIL 4 and ITIL (Version 5) in parallel for a period and currently plans to retire all ITIL 4 modules on 31 December 2027. PeopleCert describes specific transition routes into ITIL (Version 5) for people who hold ITIL 4 certificates.
Does ITIL 4 Specialist: Create, Deliver and Support (CDS): building and running services include a certificate?
The course prepares you for the PeopleCert ITIL 4 Specialist: Create, Deliver and Support exam (40 questions, 90 minutes, closed book). The exam and its fees are included only if the offer explicitly confirms this. PeopleCert releases results only with proof of training from an accredited training organisation or the official ITIL eLearning, so check before booking whether the offer covers this proof. The certificate is issued by PeopleCert. It is an official course only if the offer says so.