After the course you can look at a digital product as one connected value stream and manage it that way: from discovery and product direction through design, build and deployment to operations with SRE principles and observability. You spot where work stalls, align suppliers and teams and decide on the basis of metrics and feedback. The course suits product managers, product owners, architects and delivery managers with ITIL basics who are preparing for the ITIL Product (Version 5) exam.
What you’ll take away.
- Manage digital products end to end with the ITIL Product and Service Lifecycle Model
- Design value streams so that work flows without needless waiting
- Derive product direction from discovery and user needs
- Connect build, quality engineering, transition and deployment in a controlled way
- Secure reliable operations with SRE principles, observability and capacity planning
Your training in detail
- Who is it for?
- Product managers, product owners, heads of product development, solution and enterprise architects, IT delivery and operations managers and portfolio managers.
- Prerequisites
- You need an ITIL 4 certification, ITIL Foundation (Version 5) or ITIL Foundation Bridge (Version 5). PeopleCert requires one of these before you can sit the exam.
- Format & planning
- Standard length: 3 training days. A different length can be arranged for companies.
Agenda: from understanding to application
Our independently developed agenda proposal. Focus areas, lab environment and scope are agreed before booking.
Treating digital products and services as one
Integrating value streams and optimising flow
Discovery and strategic product direction
Human-centred product design; orchestrating resources and suppliers
Build, quality engineering, transition and deployment
Reliable operations: SRE, observability, capacity
AI in product work; exam practice
You map the value stream of a digital product from idea to operation, find bottlenecks and hand-offs that cause waiting, and define measures that show whether things improve.
Exams, licences & credentials
The course prepares you for the PeopleCert ITIL Product (Version 5) exam (40 multiple-choice questions, 90 minutes, open book, 70 per cent pass mark). The exam and its fees are included only if the offer confirms this explicitly. Any certificate is issued by PeopleCert. PeopleCert releases results only with proof of training from an accredited training organisation or of its official eLearning. Whether the offer includes that proof, and whether this is an official vendor course, is stated in the individual offer.
Vendor references & review date
Sources checked on 2026-11-10. These sources describe the technology or external exam requirements. They do not imply a partnership with NextNowa.
Your learning content
These objectives describe the training topic. The specific syllabus, dates and trainer are agreed before booking; the written offer is binding.
Frequently asked questions
Is this classic product management?
No, the focus is on digital products within the ITIL lifecycle, including deployment and reliable operations, not on marketing or sales.
What is the exam format?
40 multiple-choice questions in 90 minutes, open book, 70 per cent pass mark.
Does ITIL Product (Version 5): managing digital products as value streams include a certificate?
The course prepares you for the PeopleCert ITIL Product (Version 5) exam (40 multiple-choice questions, 90 minutes, open book, 70 per cent pass mark). The exam and its fees are included only if the offer confirms this explicitly. Any certificate is issued by PeopleCert. PeopleCert releases results only with proof of training from an accredited training organisation or of its official eLearning. Whether the offer includes that proof, and whether this is an official vendor course, is stated in the individual offer.