After the course you can apply the content of the Version 5 modules Product, Service, Experience and Transformation in your work: managing digital products across the whole lifecycle, treating service quality and user experience together and planning change with the ITIL Transformation Model. Because you already know the fundamentals, the course focuses on what is new and on practice for both exams. It is aimed at holders of ITIL 4 Managing Professional, ITIL 4 Master, ITIL v3 Expert or ITIL v3 Master.
What you’ll take away.
- Manage digital products and services across the lifecycle, from design to improvement
- Link experience-led design to value creation in value streams
- Use the ITIL Transformation Model for governance and organisational change
- Place AI and modern operating models within ITIL
- Approach both exams of the Transition module in a targeted way
Your training in detail
- Who is it for?
- Experienced ITIL practitioners holding ITIL 4 Managing Professional, ITIL 4 Master, ITIL v3 Expert or ITIL v3 Master who want to move to Version 5 without taking the full module route.
- Prerequisites
- PeopleCert accepts only holders of ITIL 4 Managing Professional, ITIL 4 Master, ITIL v3 Expert or ITIL v3 Master. Hands-on experience in service or product management helps you work through the case studies faster.
- Format & planning
- Standard length: 5 training days. A different length can be arranged for companies.
Agenda: from understanding to application
Our independently developed agenda proposal. Focus areas, lab environment and scope are agreed before booking.
What Version 5 changes compared with ITIL 4 and v3
Lifecycle of digital products and services: design, delivery, operation
Experience-led design and value creation
The ITIL value chain in integrated value streams
AI and modern operating models
The ITIL Transformation Model: governance, change and long-term value
Exam practice for both exams
Using one continuous case of an organisation relaunching a digital service, you connect product management, service quality and user experience, then outline the transformation with governance and measures.
Exams, licences & credentials
The course prepares you for the two exams of the PeopleCert ITIL Managing Professional Transition (Version 5) module: ITIL Transformation (40 questions, 90 minutes) and Product, Service, Experience (60 questions, 120 minutes), both multiple choice, open book and with a 70 per cent pass mark. You must pass both for the designation. The exams and their fees are included only if the offer confirms this explicitly. Any certificate is issued by PeopleCert. PeopleCert requires proof of training from an accredited training organisation or its official eLearning; whether the offer includes it, and whether this is an official vendor course, is stated in the individual offer.
Vendor references & review date
Sources checked on 2026-11-10. These sources describe the technology or external exam requirements. They do not imply a partnership with NextNowa.
Your learning content
These objectives describe the training topic. The specific syllabus, dates and trainer are agreed before booking; the written offer is binding.
Frequently asked questions
Who can take the Transition module?
According to PeopleCert, only holders of ITIL 4 Managing Professional, ITIL 4 Master, ITIL v3 Expert or ITIL v3 Master.
How many exams are there?
Two: ITIL Transformation and a combined exam covering Product, Service and Experience. You can take them separately and in any order.
How does it differ from taking the individual modules?
The Transition module covers the content of Product, Service, Experience and Transformation with two exams. It is only open to experienced ITIL professionals who already know the fundamentals.
Does ITIL Managing Professional Transition (Version 5): the upgrade route for experienced ITIL professionals include a certificate?
The course prepares you for the two exams of the PeopleCert ITIL Managing Professional Transition (Version 5) module: ITIL Transformation (40 questions, 90 minutes) and Product, Service, Experience (60 questions, 120 minutes), both multiple choice, open book and with a 70 per cent pass mark. You must pass both for the designation. The exams and their fees are included only if the offer confirms this explicitly. Any certificate is issued by PeopleCert. PeopleCert requires proof of training from an accredited training organisation or its official eLearning; whether the offer includes it, and whether this is an official vendor course, is stated in the individual offer.